I am at a loss as to how to handle this. I sold a large framed print. My first frame sale. The review came in as 3* and the customer's comment was ........"£159 for a cheap £10 frame and a piece of paper not as described"....... So my question is, how do you handle bad reviews? has this happened to your shop? and how did you respond to the customer?

Hi guys, I'm currently making a video mock-up for individual listings. Kling AI is doing a great job, but it's a bit expensive in the long run. Does anyone have any suggestions for AI video creation that won't break the bank? Cheers!

Hi all! Can I ask about shop policies? 1) is there a video on what to include anywhere? 2) Do you offer returns and/ or cancellations? I have seen people selling customisable prints with the option to accept returns if it’s within 14 days? This is a long term shops with a lot of sales though but they are on framed prints? Is this required or can you say no returns if prints are made to order? I was thinking maybe give a cancellation period say 12-24hrs? 3) Also what do we need to do with regards to the GPSR states section? Do we opt into this and if yes, what info do we need to provide? I dont remember this being in any of the vids but maybe I have missed it? Thanks Annie x

Hi so I'm new here and I've been creating my Etsy shop, and reached the section where you can choose to enable selling to GSPR states. I asked Claude AI which I'm using as an assistant, and it said to list PrintShrimp as an economic partner (in addition to a production partner). Does this seem correct? If so, I believe a need a phone number for PrintShrimp but cannot see one on the website. Can I receive a phone number to use on here? Thanks

The good news… I’ve started offering frames and last night I got my first frame sale overseas 😀 The bad news… hadn’t priced these appropriately and only made £2.50 from the sale 🤦🏼‍♂️. Time to revisit pricing.. a win is a win though 😅