New Retell Features: QA Analyst & Alerting 🚨
Alerting Feature: Stop finding out about problems after the damage is done. Retell now alerts you the moment something breaks, like an agent burning $100 in minutes, success rate hitting 0%, or sentiment dropping 20%. Delivered via email or webhook. Smart thresholds mean no noise, just signals that matter. AI QA Employee: Human QA teams review 2-3% of calls and hope for the best. Retell's AI QA Analyst lets you choose: 10%, 50%, or 100% coverage. What it catches: - Systematic issues across all calls (not just one-off problems) - Transfer rates, disconnect patterns, repeat contacts - Things humans miss: hallucinations, sentiment shifts, tool accuracy Set your own success criteria. Find what's broken before your customers do. Sources: https://announcekit.co/https:www.retellai/product-updates/alerting-is-live---alerts-that-trigger-the-moment-something-goes-wrong-with-your-agents.-2rGX84 https://announcekit.co/https:www.retellai/product-updates/ai-qa-analyst-is-live-on-retell-ai-2Wlm80