While most people are sleeping in or doing absolutely nothing — you are up, you are dressed, and you are ready to take on a full drive with half the staff. No parts department. Limited technicians. Customers who waited all week to come in and brought every problem with them. Saturday on the service drive is not for the weak. But here is what I have learned about Saturday advisors — they are built different. The ones who show up on Saturday with the same energy and the same standard they bring on a Tuesday morning are the ones who build the most loyal books of business. Because your customers notice. They remember who took care of them on a Saturday. They remember who answered the phone when nobody else did. They remember who stayed until the last car was done. Saturday is not a punishment. It is a proving ground. Hold the standard today. Your customers are counting on you. let's see, who is out here holding it down today?