I used to handle follow-ups manually, and it felt normal… until I automated the process. The difference is unbelievable. Leads now get nurtured even when I’m offline, and clients get reminders without me lifting a finger. It’s made scaling smoother, especially when managing multiple deals at once.
Please share everything that you've learned in the Design Thinking Module. Also review learnings from other students to make sure you are aware, and share your thoughts if you agree/disagree.
Through module 3, I learnt: 1. You need to observe the physical actions and non-verbal cues to understand and empathise with your user. 2. Ideation is a very collaborative process where there is no judgement in terms of ideas. 3. You should collaborate early with designers and engineers so that they can also keep design thinking at the forefront. 4. There should also be a forum for both designers and engineers so that they can give candid feedback as you start building the prototype and then testing it.
How many types of qualitative user research techniques would you consider doing in the early phase? For instance, would you conduct user interviews and contextual inquiries or just focus on one of them?
Please share everything that you've learned in Module 2. Also review learnings from other students to make sure you are aware, and share your thoughts if you agree/disagree.
In module 2, I learnt: 1. To make your product discovery session valuable, ensure your user needs align with your business goals. 2. Product discovery should be continuous as user needs change, even though it should definitely happen before you build! 3. Using the right words when marketing a solution to a user problem is essential and should be clearer during product discovery. 4. Qualitative user research is more effective in the early stages, when a product or feature is used infrequently. 5. Product managers oversee the product discovery phase and guide teams to focus on the right user problems.