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Cold Outreach Mastery

796 members • Free

Dispatcher University

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Dispatcher University (Free)

17.9k members • Free

12 contributions to Dispatcher University (Free)
How to Cold Call Carriers Effectively (What Actually Works)⬇️
Cold calling on carriers is not about speaking perfectly; it’s about speaking clearly, successfully, and helpful. Before you call: Know who you're calling (type of truck, number of lanes, experience level Have a valid, straightforward reason for making the call. Don’t wing it have a basic structure. Simple Call Flow: Introduction: “Hey, is this the owner/operator? My name’s ___, and I represent someone who works with carriers to help them stay loaded consistently.” Permission + respect "Do I catch you at a bad time?" (This reduces resistance instantly.) “We offer you "I connect truckers with higher-paying loads, as well as facilitate the back-and-forth communication with the brokers, so truckers can focus on driving." Engagement question: “What kind of truck you running and in what lanes you like?” Connect the next step (but not the sale): “Would you be open to trying it out for a short trial and seeing if it makes sense for you?” Key mindset: You are not asking for a job you're offering help. If it doesn't fit, that's fine. KPIs to Track (This is where most people fail): 50-100 calls per day 10-20 real conversations 2-4 interested carriers per day 2-5 signed carriers per week Track: Calls made, Conversations, Follow-ups, Sign-ups Pro tip: Consistency is more important than talent. The dispatcher that calls every day and follows through will always outperform the one that waits to feel ready. Hope this helps would be interested in hearing what scripts have worked best for other.
4 likes • Dec '25
@Christian Chamboneth As always, great post and great info!! The “permission + respect” is huge. Once a person grants permission to discuss, or move a conversation forward, it’s difficult for that person to back out. I haven’t actually used this strategy in cold calls but I’ve used it to move many difficult conversations forward in life and in my military career. Ask for permission first - it’s respectful. Once a person grants his/her permission, they are honored-bound to allow it to continue (up and to whatever point they deem appropriate). It was a life tip I got from a book I read many years ago “Fierce Conversations” by Susan Scott. It has contributed to many very key and important milestones in my life when I had to have some tough conversations with people. Just think about it this way - if someone were to ask you “hey, can we talk about this or that?” What would you say, and up until what point, would you withdraw your permission? Thanks again Christian - great post!!!
🕒 The Daily Schedule of a Pro Dispatcher (What It Really Looks Like)⬇️
If you want to become a professional dispatcher (not just someone who books loads all day), your daily routine matters just as much as your skills. A pro dispatcher has structured time to communicate effectively and keep one step ahead of the freight market. Here's what one real day looks like: 🌅 6:30 AM – 8:30 AM: Prime Booking Hours That's when the best-paying loads drop. A pro dispatcher already knows: Which states are hot today? Where their drivers are What RPM they need to hit And which lanes to avoid Example: If your Reefer is finishing in Chicago at 9 AM, you already have 3–4 load options pulled before the driver even calls you. 📞 9:00 AM – 12:00 PM: Negotiation + Load Planning This is when dispatchers are: Calling brokers Rate negotiation Send carrier packets Lining up tomorrow's options Example: You book a Flatbed load delivering tomorrow morning, then immediately start scouting outbound freight from that delivery city. Pros are always one load ahead. 🍽 12:00 PM – 1:00 PM: Midday Check-Ins Quick updates with drivers: “How's the pickup?” “Any delays at the receiver?” “ETA still good?” You also update brokers to keep the relationships tight. Example: If your Dry Van driver is stuck at a warehouse, you message the broker early to set expectations this is where detention gets paid. 📊 1:00 PM – 3:30 PM: Paperwork & Market Awareness This block is for: Rate cons PODs Bills Researching today’s market moves Example: You notice rates are dropping in the Southeast this week, so you start routing your trucks toward stronger Midwest lanes. 🧭 3:30 PM – 5:00 PM: Tomorrow’s Strategy A professional dispatcher never starts the next day blind. This is where you: Create your lane diagram Look into hot zones Prep load concepts Confirm driver availability Example: You call your driver: “You'll drop in Oklahoma City at 10 AM tomorrow — I'll have a high-paying load ready before you empty out.” 🌙 5:00 PM – 6:00 PM: Final Updates Last minute calls, checks on late pickups, reviews of tomorrow's plan, and confirmation that all paperwork has been submitted.
2 likes • Dec '25
@Christian Chamboneth Thanks again Christian. Appreciate your very helpful posts. Take care.
🔥 Best Commodities, Lanes & Strategies for Holiday Season (For New & Growing Dispatchers)⬇️
Hey everyone, wanted to drop a breakdown that'll help a LOT of new dispatchers as we roll into the holiday season. You know, this is when freight gets weird, rates spike in random places, drivers disappear, brokers get cranky, and the load boards turn into the Wild West So here's what actually matters: 🚛 Best Commodities During the Holidays Holidays = consumer demand → stores stocking up → food + retail flying off shelves. Top-paying & high-volume commodities: Retail freight: Walmart, Target, Amazon, distribution centers Sugar, beverages & snacks Holiday food items (turkeys, produce, frozen goods) E-commerce overflow freight Packaging materials - boxes, pallets, wrapping Electronics (Q4 inventory push) Best trucks for these: Reefers → strongest demand (food/frozen loads) Dry Vans → insane volume-retail Box Trucks → seasonal retail & final-mile Hotshots → fast/urgent freight when retailers run short Flatbeds, step decks, RGNs & open deck CAN get loads - but holidays favor consumer freight, not construction. 📍 Best States for Inbound & Outbound Holiday Freight Strong outbound freight (easy to book loads): CA (LA, Fresno, Stockton) - imports & retail TX (Dallas, Houston, San Antonio) – food + warehouses GA (Atlanta) - distribution heaven IL (Chicago) – Midwest hub PA/NJ – East Coast ports FL - strong inbound + seasonal retail outbound Strong inbound freight (pays more to get INTO these states): FL, AZ, CO, CA → vacation states everybody wants to deliver to them, not from them Northwest: WA/OR → demand spikes, but lower outbound Translation: Trucks leaving FL, CO, AZ, often take a hit. Trucks going TO these states get higher RPM. 🔥 Best Lanes (Holiday Season RPM Averages) Averages vary, but these numbers are realistic for Q4 Dry Van (VAN) Midwest → East Coast: $2.00–$2.70 RPM Southeast → Midwest: $2.20–$2.80 RPM West → Midwest: $1.80–$2.40 RPM Reefer (REFR) Holiday strongest equipment. Midwest → East Coast: $2.80–$4.00 RPM TX → Midwest: $2.60–$3.50 RPM
2 likes • Nov '25
Thanks @Christian Chamboneth once again, very helpful!
Hello everyone!
Hi my name is Kamiyah. I live in Baltimore, MD and I plan on making $5,000 per month dispatching trucks. I want to get these 3 things from this course/community: 1. Financial freedom 2. Networking skills and connections, hoping to begin building lifelong business relationships 3. Become an expertise in the truck dispatching industry For fun I like to do these 3 things: 1.  Self-taught seamstress, I love creating garments from scratch 2.  I like to play Sims 4 (PC) in my free time 3.  I like to travel and accomplish my bucket list(s)
1 like • Nov '25
Hi @Kamiyah Guy - a fellow Marylander!!! Welcome to the community. I spent several weeks in the free forum and decided to take the plunge in the paid forum. I'm looking forward to building a successful dispatching company as well. Reach out if we can support each other!!!
Hello everyone
I just wanted to announce that me and my brother are finally going to take the risk and make a trucking business!!! I'm really excited!
Hello everyone
0 likes • Nov '25
Congrats @Logan Whitewood - it's exciting to take the plunge, and I, for one, am with you... Just got into the paid course as well and looking forward to building a good truck dispatching business as well. Have you and your brother decided what parts of the business you're each going to handle? Like Gurpreet seems to do the sales and marketing and Manny does the logistics... Having a partner will have advantages...
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Bob Goldinger
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@robert-goldinger-6219
Retired Navy veteran

Active 3d ago
Joined Oct 17, 2025
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