There were 2 borrowers on the file Most documents required both signatures But the notary noticed that the Owner/Seller Affidavit only had: •⁠ ⁠One borrower’s name •⁠ ⁠One signature line Instead of ignoring it, the notary messaged us before the signing. Since it was so early in the morning, title wasn’t available yet, so we made a judgment call: 👉 Print the document twice 👉 Execute one as-is 👉 Add a signature line on the second copy for the other borrower Later, when title responded, the signing was already completed… And they were VERY happy the notary caught it and went the extra mile! This is the kind of attention to detail that makes title companies trust notaries more and more. Not just signing documents blindly, but actually paying attention 👏

This happens to us A LOT. Title sends the address they have on file We create the order with that information The notary goes to the location… And then the signer says: “Oh, I’m at a different address” Sometimes even in another city or state 😬 The notary gets upset with us and requests print/travel fees… But here’s the reality: No matter what address is on the order, the notary should ALWAYS confirm the FULL address directly with the signer before heading out We only know the information provided to us, the notary is the one speaking directly with the signer One confirmation call can save everyone a huge headache.