Has anyone had this message on Etsy before? Do I need to do anything different for my PrintShrimp order?

Hi guys, im pretty new to the whole Etsy selling but i made my first sale last week! The customer however sent it to me and the text had been cut off at the bottom and the top. I've raised it as an issue through the printshrimp website however i've had another order since and i'm nervous to send it as it might be wrong again :( How long do the guys take to get back to you about issues? Will they resolve it for me?