Yeah I'm deepdiving on the tool now. Will soon sign up here to create a lab. Already got a potential lead, only need to become an expert in some functionalities and the community is one of them.

@John Kraczek yeah, I think the solution is acting more as a consultant and less like a salesman or a technician. A salesman will try to close the deal that will bring the biggest comission. A technician will blindly do what is told. A consultant will understand what the client needs, have several talks with them, formulate strategies, make sugestions and only after that they will close a deal that is actuall benefical for their client. That might not be the most lucrative option at first, but it builds trust, a good reputation and can open doors for long term collaboration. We should not just sell tools, but offer a full set of services that have the tools as just a part of it. And with the goal in mind that is not to get a fast sale, but a powerfull and loyal partner.

@John Kraczek In my career I've seen diferente approaches for support. I worked as a cybersecurity consultant for a startup that implemented solutions for the public sector and we used to sell the licenses and charge a fee for providing the support ourselves, intermediating the support that the provider of the tool already offered. This is the case for huge providers, like Oracle, in that the client is already paying hundreds of thousands of dollars per year, so a 24 hour support is a no brainer. I also worked with a podcaster setting up his tech stack with a vastly smaller budget and team (I was his whole IT). In the case of SaaS that are managed by small startups, the solution is either to sell the support as a separated service or include it as a benefit for higher subscription plans. In case of siteground for example, the cheapest subscription plan does not include 24 hour support, only opening a ticket that could be solved in some days. I believe the challenging part is offering a support that you will be able to provide, with a well writen SLA and have a well prepared team to honor it. Of course, I'm just saying all of that for discussion's sake. I'm still going to research more about your tool and will try to participate at the next Q&A. I'm interested in collaborating with you and sugesting your tool for future clients, maybe become na expert in it, if that becomes viable.