I was interested in some Art gear and photography lights for our daughter.. What the heck just happened.. Two retired folk arrive to drop it off. Somewhat, eccentric to be polite. FRUITCAKES , as my mom may have confesd.. Fortunately, I was in conversation with the lady.. FIR HOURS ...lol 🤣 Well. When the did EVENTUALLY leave, my better half was taken back... He said WTF was that, he is a proper nutta. Intrigued why, as I was aware, he told me about their conversation.. The chap was in the special forces SECRET OPS. Working with BLACK OPs going round doing his duty. We all know the sort of things they do, however what was cheerily shared was beyond my ethical comprehension.. So.. Doing my FINDOUTOLOGY I found the bastard.. What a bewildering experience of spontaneity.. Guess what... He was Some EXECUTIVE MAJOR ( only 4 at the time of his service that official) in the SECRET SECRET SERVICE.. I'm feeling a bit paranoid lol 🤣 🤣 Obviously I removed his face and number , I hope I do not particularly want to research army badges today to find out. So again I have removed personal identification.. The picture is below 👇 My intent is I have removed all all ID I'm aware What the ooooooooo

Most in this group have active cases... Very important to share our journey so others can gain knowledge... If you have had a WIN or response or even a nonresponse from active cases, PLEASE share the journey so others can gain the knowledge they seek...

Record the call and save it as evidence for later VERY IMPORTANT 💗 --- Cabot Telephone Call Script Cabot Representative: "How can I help you today?" You: > Hello. Before we begin, could you please confirm your name or operator ID for my records? > Could you also confirm that this call is being recorded? (If yes) > Thank you. I also require a copy of the recording and transcript of this call as part of my personal data. > I am calling regarding account reference [reference]. > Firstly, I do not admit liability for the alleged account. > My purpose today is to clarify what documentary evidence Cabot actually holds. Ask each question separately and wait for an answer: 1. Do you hold the executed credit agreement? 2. Do you hold a complete statement of account from inception? 3. Do you hold the original Default Notice? 4. Do you hold the Notice of Assignment? 5. Do you hold evidence showing Cabot has the legal right to pursue this alleged account? 6. Are these documents held by Cabot, or are you relying on information supplied by another organisation? 7. If you do not hold them, who does? 8. Will Cabot now provide copies of the documents relied upon? If they avoid answering: > Thank you. Please note that you have not answered my question. Could you answer it directly with either yes, no, or explain precisely what documents Cabot actually holds? If they try to discuss payment: > I'm not discussing payment today. This call concerns substantiation of the alleged account only. Before ending: > Please note that I require all future communication in writing. I also request preservation of this call recording and any associated notes, together with a copy of the recording and transcript. Thank you for your time. --- The aim is to get Cabot to make clear admissions about what they actually hold, what they don't hold, and whether they're relying on someone else's records, while avoiding any discussion that could be interpreted as acknowledging liability.

Then you YOU ASK FOR ANYTHING AT ALL... 150 and odd letters to-date sent, and an abundance of governance departments and still going. RELENTLESS. However, i am determined too. This is letter 20 out of 150 odd, a real cracker i thought. The NHS absolutely lost its mind the moment I asked for my 2011 records. One tiny request and suddenly every department was sprinting around like cartoon characters in a burning office, papers flying, alarms blaring, someone shouting “WHO GAVE HER ACCESS TO PLICS?!” while my newborn (apparently a cost centre now) sat in a cot demanding to know her HRG code. Finance hid behind filing cabinets, Coding opened ICD‑10 like it was a cursed spellbook, and Commissioning just evaporated into thin air. Meanwhile I stood there with my FINDOUTOLOGY™ scroll like a superhero demanding answers, and the NHS collectively whispered, “She’s too powerful.”

Let's all wish John congratulations 🎉🎉 He had a reply for Ombudsman.. She will reply in 5 days with the evidence relied upon for EON.. So , he must identify if the following aevidence.or not. This is exactly what I'd expect John to receive if E.ON has kept a proper complaint file. Some of these may not exist, and the Ombudsman may not send every internal document if it's not considered relevant, but this is the sort of evidence that could reasonably be expected. Complaint Handling Complaint file. Complaint chronology. Complaint case notes. Complaint handling records. Complaint management system entries. Escalation records. Deadlock decision records. Internal complaint review notes. Correspondence All emails between John and E.ON. Copies of all letters. Copies of all final responses. Deadlock letter. Internal correspondence relied upon during the complaint. Account Records Full account history. Billing history. Statement history. Meter reading history. Estimated bill calculations. Actual bill calculations. Account balance history. Credits and debits. Payment history. Adjustments. Write-offs (if any). Rebilling records (if any). Calculations Calculation worksheets. Tariff calculations. Unit rate calculations. Standing charge calculations. Balance reconciliation. Method used to calculate the balance. Meter Records Meter serial number. Meter exchange records (if applicable). Meter reading logs. Customer-submitted readings. Smart meter records (if relevant). Validation records for readings. Customer Contact Records Telephone call logs. Call recordings (if retained). Call transcripts (if available). Adviser notes. Webchat records. Online account messages. Internal Decision Records Decision-making notes. Reasons for rejecting the complaint. Internal reviews. Manager approvals (if any). Records supporting the deadlock decision. Policies and Procedures Policies relied upon. Complaint handling procedure (if relied upon).