New customer service strategy just dropped! Thought you guys would find this funny. I have done this a few times now and it was worked every time. In this case, I had a really unreasonable customer - they ordered A5 without it expecting to be so small, despite the size being advertised. They refused my offer of being sent another one at a discount and are insistent on being offered a free refund, despite it saying in my policies i cant refund for change of mind. I put this into ChatGPT, and got the following poem A Poem for Your Print Predicament You ordered a print, A5 in size, A lovely piece, a visual prize. It said quite clear, in bold display, The size you’d get, in a clear, fair way. But now you find it far too small, Not quite the grand print on your wall. We offered help, a kind discount, To make things right — a fair amount! But still you ask the full amount back, Though change of mind is not a crack We cover here — as stated plain In storewide policy (not just in vain). Each print is made with love and care, To order, just for you — quite rare! Refunds for whims we can’t afford, We’re not a warehouse or big store board. So while we can’t grant your full request, We tried our best, and then some — yes! If you change your mind down the line,We’re still right here with art divine. I normally save this for after a bit of back and forth if they really aren't being reasonable. As you can see in the image, it does work 😂