So I had a WhatsApp asking me about a customers three bills being too expensive. He sent me his bills to review. Ai sorted the review and composed a WhatsApp message in seconds . It was so quick I set an alarm to post my reply else it wouldn’t have looked like I had reviewed them!!! Ai is amazing!!! …….. Hi Nasir, thanks for sending the bills over — I’ve gone through all three properties carefully and just wanted to reassure you and explain what’s going on. All three bills are based on smart meter readings, so the usage figures are accurate and not estimates. For the Hull property, that bill is a straightforward “pay for what you use” bill. December electricity use was high (just over 1,100 kWh), which is very common in winter, especially in larger or electric-only properties. That’s why the bill itself is higher — it’s directly reflecting December usage rather than being spread out. For the Stockport property, this one is on a budget plan, which is why the monthly payment looks low compared to the actual energy used. In December, usage was again high (around 1,080 kWh), but the budget payment only covered part of that cost. The rest hasn’t disappeared — it’s simply showing as a balance on the account. This is normal with budget plans when winter usage is higher than the monthly amount that’s been set. For the Retford property, it’s also on a budget plan, but this one had credit built up before winter. That credit has absorbed the higher December usage, which is why it’s still sitting in credit now and hasn’t felt like a shock. So in short: • The bills are correct and based on real readings • December is one of the highest-use months of the year • Budget plans smooth payments, but if they’re set too low, winter usage shows as a balance rather than a big bill The good news is we can now rebalance the budget amounts so things feel steadier going forward, and as we move out of winter the usage will naturally come down as well. If you want, I’m very happy to talk it through and agree the best next steps so everything feels comfortable and predictable.