Closed my first real retainer last month and I start in three weeks!! Putting the whole plan here because I'd rather find out now what I got wrong than in month three The situation. Family holding in LatAm, retail plus financial services, several companies under it. Monthly retainer, four hours a day on site, three months to start. What they want is the stuff that lives in three or four people's heads: why decisions get made the way they do, what got tried before, what broke. Written down, and answerable in plain language. The long game is a private system per founding partner, for succession. I'm one guy. Nothing signed yet... The plan for the first 3 months: Month 1 is entirely non-technical. Map where the knowledge actually lives, which folders, which spreadsheets, whose head. Then measure a baseline before touching anything: how long it takes someone to find an answer today, how often the person who knows gets interrupted. Without that number, nothing I build later can be compared to anything Month 2, a small non-sensitive corpus goes in and a second real user starts using it. Then a hand-written eval set built with their own person. Twenty to thirty questions, expected answer, expected source document, plus negative controls where the right answer is "no record of that" Month 3 is the part I care about. Week 11 I don't open the system at all, and we count how many queries happened without me. That's the acceptance criterion, written into the contract: the designated users operate it without the consultant present. Hard to fake on purpose Three calls I made that I'm not certain about: Cloud with a zero-retention agreement instead of on-prem, even though they asked for maximum privacy. My reasoning: on-prem means weeks of importing hardware before anything exists, the models that fit in an office server are worse, and buying only makes sense once you've measured real usage. So the architecture keeps the corpus and the index on their side and treats the model as a swappable endpoint. Reversible in that direction, not the other one