BookVillage Referendum #1 – How Should We Handle This?
Over the past few weeks we’ve noticed a recurring situation on Amazon. Sometimes Amazon allows the submission of a review, but after a few days you discover that the review was never approved. In other cases the review is approved and visible, but then disappears a few days later without explanation. We analyzed the data across readers and books and there is no clear correlation between specific readers or specific books. It is important to clarify that we are not talking about suspicious reviewer accounts, VA activity, or accounts created only to post reviews. In the cases we analyzed: • the Amazon accounts continue to function normally • the accounts are not banned by Amazon • the readers correctly purchased the books in Verified Paid Purchase assignments • the readers are able to continue posting reviews on other products In other words, everything appears legitimate both on the reader side and on the author side. This issue does not only affect review platforms. It also happens to people who post reviews occasionally and even to users reviewing physical products on Amazon. From what we are seeing, this may happen roughly once every 10–20 reviews posted. For this reason, it currently appears that the cause is something happening on Amazon’s side, not related to the quality or behavior of the reader. It is also possible that Amazon is currently running internal tests or changes to their review moderation system, although at the moment we have not found any clear pattern explaining these cases. Whenever this situation occurs, we verify that both the reader and the author followed the rules correctly, and in the vast majority of cases everything appears perfectly legitimate. Before voting, please put yourself in the position of both an author and a reader, because on BookVillage you will eventually experience both situations: sometimes you will be the one posting reviews, and sometimes the one receiving them. So when you vote, try to choose the option that you believe would make the overall experience of the platform as smooth as possible.