@Shan M I have a cleaning company I started in 2014 and for the first several years I hired friends and family. Then as I hired people from outside my circle, those employees loved their work and wanted me to hire their friends and family. I'd say the biggest challenge in having family and friends working for you has to be accountability and professionalism. They will always expect you to understand because you know them, believe they were doing you a favor by "helping"- so the rules don't really apply to them. Then family conflicts can carry over to work making for some very unprofessional behavior observed by clients. Even though I wouldn't be where I'm at now without my friends and family- and the lessons learned, I don't recommend hiring family or friends unless they go through all the EXACT onboarding procedures as any employee hired on. They MUST understand from the get go the company culture you are building, your goals for the company, your expectations, and hold them to the same disciplinary actions of anyone else. Because once you are running a company, while at work, you are no longer family- you are the leader of the company and must wear that hat fairly. That work relationship must be built immediately or there will be so much friction that the familiar relationship can hold the company back. Hope that helps.

@Shan M Transparency is extremely important in business, especially a family business, but can be very scary for a business owner, especially when family is involved. Money topics should be dealt with the same candor as everything- if the people doing the work don't understand how they get paid or how the company bills get paid then they lose your trust. And if they cant trust you with their livelihood then how can you expect them to be trustworthy? "Because I said so" doesn't work in business anymore.

Glad to be part of something bigger. Thank you for these posts. I get up regularly to dust myself off and learn from the lessons and stubbornly keep grinding. I'm a bit of each of these occasionally but none of them ever for long. Building a good company has a way of stripping the pride and fear away and building a whole new you, if you let it. I started as a solo cleaner so I felt this sting a bit but thats ok because I believe my insistence on quality will also push me harder in wrapping up my 2025 goals of creating an offer that attracts the right employees in my company. Also to build my new community and courses on Skool.

excited to watch this and see how you manage multiple locations and maintain quality

Reputation in this industry is everything. If the client cant trust that you have their best interest at heart then how can they trust you with one of their biggest assets- their home? To keep quality recurring clients make sure they feel taken care of and make any mistake right. I will be watching this replay

Hi, my company Coastal Class Housekeeping is located in Rockport, TX and we specialize in STR Resets. I hope to learn and grow with other cleaning business owners