Hi community, I wanted to share a recent situation from my job that reinforces the rule of 'never assuming.' My responsibility includes sending reminders to our notaries to ensure package drops. One of them always does a great job, so I decided he didn't need the reminder that day. Ironically, he missed it on that occasion, which prevented the package from arriving the following day. This experience reminded me that rigorous follow-up is not a lack of trust in a partner, but a safeguard for the system. Maintaining discipline in our tasks is non-negotiable. I'm Marcos Fuenmayor, Tracking Coordinator of The Closing Signing Service.

Hi everyone, I’m Marcos Fuenmayor, I'm the Tracking Coordinator at THE CLOSING SIGNING SERVICE. Recently, I came across a situation that highlights a very common mistake in our industry: a notary confusing a FedEx location's closing time with its last daily pickup. Here is how it unfolded: The signing took place early at 11:00 AM. The notary dropped off the package at 6:30 PM, assuming everything was fine since the storefront didn't close until 7:00 PM. However, the final pickup truck of the day had already left at 5:00 PM. As a result, the critical documents sat in the store overnight, delaying the entire files' processing by a day.

Happy new month, everyone! 🙌 Starting today, you don't just have a community. You have my team. 8 people from The Closing Signing Service, every member involved in operations, are now here with you and ready to answer your questions. You'll see them introducing themselves today, so take a moment to get to know them. One thing I ask: be kind and mindful of their time. We work in a fast-paced environment, so a little patience goes a long way. And if you know other notaries who are serious about growing, bring them in. This group is about sharpening your skills, getting real answers from people who actually do this work, and becoming the kind of signing agent clients trust and keep calling back. Honestly, this does not exist ANYWHERE else. No other notary community gives you direct access like this. You ask, we answer. That simple. We're so happy to have you here. We are training notaries to better serve our clients. How does it feel to have the whole TCSS team in your corner?