Let's design a marketing plan: Physical Evidence
Step 7: What are the physical elements that make you feel real to your clients? Before someone ever talks to youâŚbefore they ever buy⌠theyâre already forming an opinion. That opinion comes from your Physical Evidence: anything people can see, touch, or smell. This includes things like: - Your branding (colors, fonts, logo) - Your website or app experience - Your brick-and-mortar space (if you have one - paint colors, furniture, smells, etc.) - Staff uniforms and dress standards - Packaging, menus, signage - Even the way things are organized or presented Physical Evidence answers the question of, âDoes this feel like itâs for me?â Think about the difference between a biker bar and a small-town diner. They could serve similar menu items...but you instantly know which one youâve walked into. Why? Because everything signals something different: - the music - the lighting - the way the staff is dressed - the seating options - the decor on the walls - the branding (logo design, color palettes, etc.) - even how clean (or not) things are For the last time, we'll return to our coffee shops for Ryan and Kevin from The Office. FOR RYAN: Ryanâs experience is efficient, elevated, and status-driven. So everything he sees should reinforce that. - Clean, modern branding (nothing cluttered or playful) - A sleek, fast website/app interface - Minimalist designâeverything feels intentional - Staff dressed in a polished, put-together way - Clear, sharp signage (no confusion, no chaos) - Packaging that feels premium and streamlined Nothing feels random or outdated. Everything reinforces Ryan's identity of being high-level and put together. FOR KEVIN: Kevinâs experience is warm, familiar, and relaxed. So his Physical Evidence should feel the same. - Softer, more approachable branding - A simple, easy-to-use website (not overly sleek or complicated) - Signage that feels friendly and clear - Staff dressed in a way that feels comfortable and approachable - Packaging that feels homey or familiar - Small, human touches that make the space feel lived-in