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Freedom Through Storage
111 members • Free
9 contributions to Freedom Through Storage
24d •
If you enjoy facts and thinking, this is worth a listen
This is a great listen from a smart man sharing data on the market. He operates in the multi family space, but that parallels closely to storage. This explains why we are seeing declining demand in many markets. https://podcasts.apple.com/us/podcast/willy-walker-chairman-and-ceo-walker-dunlop/id1540843402?i=1000764784687
0 likes • 24d
Youtube video link for the same presentation- https://youtu.be/hGwxEDEAkJo?si=bj93dVMfBB9syL02
Feb 17 •
Deposits - antiquated or …?
Kept seeing comments on various platforms about how “tedious”tracking advance refundable deposits is, it really piques my interests as what exactly do operators do to “track”? I assume most of softwares take the deposit payment and categorize it (accounting wise) in a separate bucket, and when move out happens, you just click the refund button if the tenant didn’t do any damage? Is this not the case? I had no prior experience taking in deposits so would like to hear others who had and what the pain points are specifically.
1 like • Apr 11
@Ying Fu Sorry i just saw this, How security deposits work in Smart Storage is this.. You can set a "deposit" amount to be charged by the specific unit type.. so it wont get applied to ALL units unless you set it that way. for instance you may not want to charge a security deposit on a parking space. A owner/manager can remove the deposit during the rental process with a simple button click. A renter doing 100% online rental cannot bypass the deposit. Then there is a report that allows you to see what deposits you are holding. As a general comment, no one that I know of charges security deposits any more, most have moved to one time admin fees, Move in Fee, some people have also begun to call this a TSR- fee.. (technology service recovery fee), fancy way of saying a fee to offset the cost of your website, software, and other technology
Mar 23 •
Do you give your "boots on the ground" a free unit at your facility?
Question for current facility owners. Shane and I have never had a problem allowing our any of our BOG to have a free unit (depending on occupancy, of course). It gives them a different prospective utilizing the facility as a customer as well as an employee. Do any of you do this? If so, what issues have you experienced? Positive or Negative..
2 likes • Apr 11
I see ALOT of owners that do give away a free space to their employee.. I would charge the full rate and then just add a "employee Credit" to offset the rent amount.. maybe do it once every 6 months or so .. And if they stop being an employee they stop getting the employee credit..
Feb 12 •
Additional streams of income-
Congrats to @Mike Perkins and @Tammy Perkins for reaching out to tenants to see if they need more space and have rented additional units. When a tenant can’t keep up with rent, we offer a smaller unit- opening their bigger unit to be rented at the current street rates. We also charge for 24 hours access, additional fees for cutting locks, new locks, mandatory insurance, and we set up parking spaces with any extra space that we have. I would love to see what other owners/operators do for additional streams of income… look forward to the call noon! See you there! 🙂
2 likes • Feb 12
Charge phone payment fees. $3 (others charge far more) times 20 payments over the phone = $60 just for getting paid, and it DOES cost you more time and resources to accept a phone payment than an online payment.. so get compensated for the extra effort.
2 likes • Feb 13
@Andrea Chapin VA/Employee answering calls
Feb 11 •
VA Phone VOIP
For those that have or are using a VA, what phone VOIP are you using and how important is having texting ability?
2 likes • Feb 12
My VA/ assistant is located in the USA.. if you get one outside the USA just be sure the VOIP you choose allows overseas access.. or they will have to use a VPN.. and that can cause issues with voice calls. That being said... We have been using a service called Quo (former OpenPhone). and we love it. Unlimited everything and has some nice basic features that allow you to setup automated text mssg replys for missed calls, after hours calls, etc. And the price isnt bad either. We are using it for multiple numbers and business'
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Active 24d ago
Joined Jan 1, 2026
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