Take the Time to Establish Rapport? (Never "Pitch Slap")
Establishing rapport isnโt โnice-to-haveโ in sales - itโs the opening move that sets the entire game in motion. Skip it, and youโre basically trying to win a tennis match without a racket. Good luck with that. Hereโs the truth: prospects decide fast whether theyโre open to youโฆor already plotting their escape route. And no, rapport doesnโt mean spending 20 minutes talking about the weather, your dog, or last nightโs game (though, letโs be honest, a pug story never hurt anyone). Real rapport is about creating a sense of connection - a feeling that youโre someone worth talking to, someone who โgetsโ them, someone they wonโt regret giving their time to. Someone they can TRUST. And yes, it takes time. Not forever, not a novelโs worth of small talkโฆbut a few intentional minutes up front. Those minutes? Theyโre a very high-ROI investment in your entire sales process. Because people do business with people they like and trust. You can have the perfect pitch, the slickest deck, and the most polished value prop in history - but if they donโt feel comfortable with you, itโs over before it even begins. Rapport is how you lower their guard, open their mind, and earn the right to ask deeper questions. It makes the entire conversation flow more naturally. Prospects share more. They listen more. Theyโre more honest. And theyโre far more likely to move forward. The prospect wants you to get to the point. You want to get to the point. Because if you get to the point you can both get on with your day. But that's just not what works. What works is investing some time up front to lay a foundation of rapport that you can build on in every subsequent encounter. So take the time. Slow down. Be human. Show genuine curiosity and make your prospect feel seen, heard, and respected. Get them to speak about THEIR favorite subject (Good news: everyone has the same favorite subject...themselves). Because when rapport is strong, objections shrink, conversations deepen, and deals move faster.