π Major Platform Upgrades Released (Memory + Reliability)
We just shipped one of our biggest backend quality upgrades yet β focused on making our AI agents feel dramatically more human, contextual, and reliable. π₯ Whatβs new - Deep Memory Engine - Agents now reference a much richer cross-channel memory layer (calls, chats, CRM notes). - Memory is ranked by importance, not just βlast message.β - We added structured context blocks for: - Known Facts - Memory Priorities - Intent-Ready Recall - Contradiction Watchlist - Communication Style Profile - Live Prompt Safety System - We hardened runtime prompt behavior to prevent bad edge-case actions (like premature hangups). - These protections now apply to both newly generated prompts and existing live agents through sync/repair. - Better Returning-Caller Recognition - Stronger caller lookup and context hydration means more consistent recognition and better βpick up where we left offβ conversations. - More Stable Agent Behavior Controls - Improved first-speaker configuration reliability so behavior settings are actually honored consistently. Why this matters... Most AI agents still behave like stateless chat scripts. Our focus is building agents that remember, reason with context, and handle live-call edge cases like a real operator. This release is a big step toward that standard.