Hey everyone 👋 I need some honest advice from people running agencies. Context: I spoke with a medical clinic on Dec 23. At the time, they were talking to multiple agencies. Today, they called me directly and decided to move forward with me — this wasn’t fully planned. We discussed $2,000 CAD setup + $1,000 CAD/month, but since then, the real scope became much clearer and it’s way more complex than a normal setup: - AI voice receptionist - French + English - 2 clinic locations - 3–4 appointment calendars / types - Multiple clinicians - Some patients choose their clinician - Doctor rotates between clinics (logic like “which clinic is he in today”) - Needs direct API integration with the client’s CRM - ~1,500–2,000 minutes/month I haven’t collected payment yet and haven’t done the onboarding call yet. The issue is: - I can’t realistically build this alone - I’m looking at Upwork for help, but advanced builds like this often cost $3k–$6k+ - I might get lucky and find someone around $2k–$3k, but that still puts pressure on margins given the price already discussed I’m not trying to bait-and-switch — just trying to handle this professionally and sustainably. Questions: - How would you personally handle this situation? - Would you reframe pricing before onboarding? - Any advice from people who’ve dealt with clinics or heavy custom builds? Also, if someone here is strong with APIs / voice agents / complex workflows and open to paid help or co-building, I’m open to that. Appreciate any perspective 🙏