Customer walks in, heads straight to the most expensive item in the store, picks it up, turns it over like they are inspecting a crime scene, then looks at you and says, “This seems a bit pricey.” You spend ten minutes explaining features, benefits, warranty, and why it will last longer than anything else on the shelf. They nod the whole time like you have just changed their life. Then they pull out their phone, find something that looks similar for half the price, show it to you, and say, “Can you match this?” You explain the difference. They nod again. Put your product down. Thank you for your time. And walk out. Twenty minutes later, they come back. Same product. Same questions. Same look. And you realise… this is not a sales process. This is a full day event.

How true Tuesday a perfect day to put things into place Tidy up the shop display windows Training of staff very rewarding Rearrange floor displays Find a range to promote for the week Stock up shelves ready for the weekend sales

All so right Makes meetings awkward Makes bad habits obvious Makes me look switched on Ian

I had an Angry Customer today l tried to get her to reason but she was yelling it was not good Then l remembered the angry Customer Script So l put in practice l Acknowledge her by saying why l completly understand why she is upset Align with lets see if we can get this sorted out Act right now l can do this for you Close with Positivity She did calm down l did thank her for her patience for giving me the chance to fix the problem So glad for the outcome Ian

Hi I am happy to join this group I have a love for retail Worked in various Department Stores Every day is different with new challenges l look forward to learn new skills with fresh ideas