We are running PPC ads this week for my electrical service business. Which we rarely do. Our marketing agency wont give us access to google ads account. Not even read only access. We do have access to LSA account which we run all the time, but they wont let us look at PPC/ Google ads account. Is this normal or should this be a concern?

Is it possible for a newer business to compete with more mature businesses on LSA. I have a new AC company that had been running LSA for 6 months with another agency. They got 2 leads in those 6 months. He has a very high weekly budget (15K) lots of photos, everything filled out. But he only has 57 Google Reviews with 4.9 star average. I noticed the businesses at the top of LSA in his area have 500 (1 business) and the rest have 1-2K reviews.