You know how to keep clients informed, supported, and moving when there are a lot of moving parts. Maybe your background is in customer success, onboarding, account operations, delivery, or support operations. Maybe you have worked alongside founders or operators and know what a good handoff, recovery plan, and progress rhythm actually look like. This seat is for the person who can turn scattered context into clear next steps and consistent follow-through. What the company does The team builds systems, process, and implementation support for operators running service-heavy businesses. The work sits at the intersection of client delivery, onboarding, documentation, workflow design, and internal execution. The environment is remote, fast-moving, and standards-driven. The seat You will guide operators through their early implementation and operating phases. You will run check-ins, track progress, catch risk early, and make sure internal context stays clean enough for the next person to step in without confusion. What you will actually do - Hold recurring check-ins with active operators or clients - Run at-risk recovery when someone starts to drift - Keep the state tracker accurate: what is happening, what is blocked, and who owns the next step - Coordinate onboarding, follow-through, and handoffs across the team - Capture recurring questions and turn them into clearer SOPs, templates, and enablement material - Escalate blockers early and keep things from going stale What strong performance looks like - People know what is happening, what is expected, and who owns the next step - Internal records are clear enough for another operator to understand status quickly - Repeated questions become cleaner process and documentation - High-potential accounts get timely support without creating manual chaos Who this is for - You have experience in customer success, onboarding, account operations, delivery, support operations, or a similar role where follow-through matters

You're the kind of operator who walks into a fast-growing company and within two weeks has clocked exactly where the system is leaking. Maybe you've been a chief of staff. Maybe you've integrated an EOS practice. Maybe you've owned ops at a scaling agency or B2B SaaS. Maybe all three. This seat is the highest internal force multiplier we'll hire this year. The job is to take what's currently in the founder's head and turn it into a system the whole team runs without him in every loop. What You'll Actually Do - Design and run the operating cadence: standups, weekly reviews, sprint rhythm, monthly planning - Own cross-functional project management — any initiative touching 2+ functions runs through you - Steward tooling: pick the right tools, set them up, train the team, keep them clean - Hold the documentation discipline: every decision logged, every milestone captured, every SOP written - Scope operational projects: licensee onboarding automation, team scaling plan, vendor coordination - Be the cross-functional owner ensuring licensee delivery cadence with the CS lead - Surface slips before they hurt; surface compounding wins before they get lost What You'll Own in 30 / 60 / 90 Days - Day 30: Documented assessment of current operating state. New cross-functional standup running. Recruiting pipeline tooling stood up. - Day 60: New operating cadence is live. Sprint rhythm in place for product. - Day 90: You own the operating cadence end-to-end. You've shipped 2-3 process improvements that materially free up founder bandwidth. Who You Are - You've owned a complex, multi-stakeholder project from start to finish with a measurable outcome - You're native in at least one PM system (Asana, Linear, ClickUp, Monday, Notion, Airtable) and have probably built one from scratch at some point - You think in systems and dependencies, not tasks and deadlines - You can take "we need to fix the licensee onboarding handoff" and come back with a real plan - You document by reflex; your last manager probably said "we found out we were doing X because [your name] wrote it down" - You've held a chief-of-staff, integrator, or RevOps / ops lead seat before — or you've been a founder yourself