Hiring Customer Success Operator (remote)

You know how to keep clients informed, supported, and moving when there are a lot of moving parts. Maybe your background is in customer success, onboarding, account operations, delivery, or support operations. Maybe you have worked alongside founders or operators and know what a good handoff, recovery plan, and progress rhythm actually look like.

This seat is for the person who can turn scattered context into clear next steps and consistent follow-through.

What the company does

The team builds systems, process, and implementation support for operators running service-heavy businesses. The work sits at the intersection of client delivery, onboarding, documentation, workflow design, and internal execution. The environment is remote, fast-moving, and standards-driven.

The seat

You will guide operators through their early implementation and operating phases. You will run check-ins, track progress, catch risk early, and make sure internal context stays clean enough for the next person to step in without confusion.

What you will actually do

- Hold recurring check-ins with active operators or clients

- Run at-risk recovery when someone starts to drift

- Keep the state tracker accurate: what is happening, what is blocked, and who owns the next step

- Coordinate onboarding, follow-through, and handoffs across the team

- Capture recurring questions and turn them into clearer SOPs, templates, and enablement material

- Escalate blockers early and keep things from going stale

What strong performance looks like

- People know what is happening, what is expected, and who owns the next step

- Internal records are clear enough for another operator to understand status quickly

- Repeated questions become cleaner process and documentation

- High-potential accounts get timely support without creating manual chaos

Who this is for

- You have experience in customer success, onboarding, account operations, delivery, support operations, or a similar role where follow-through matters

- You can hold multiple relationships and moving parts without losing the thread

- You write clearly, speak clearly, and document by reflex

- You have handled escalations, recovered slipping accounts, or kept a complex process moving under pressure

- You are comfortable working across docs, tools, and systems instead of relying on verbal memory

Who this is not for

- A support rep waiting for tickets to appear in a queue

- Someone who wants a narrowly defined role with minimal ambiguity

- Someone who dislikes process, documentation, or structured follow-through

- Someone who wants to stay at the surface level instead of owning the actual outcome

How the team works

Cadence is high. Standards are explicit. The team values craft over hours and clarity over performance. You will be expected to own outcomes, document what you did, and tell the truth about what is working and what is not.

This is not a passive seat. It is also not chaos for the sake of chaos. The work is demanding because the outcomes matter.

Compensation

- US base: $55,000 - $75,000 annualized

- LATAM base: $35,000 - $50,000 annualized

- Variable: outcome-tied bonuses on retention, recovery, and delivery milestones

- Equity: case-by-case at offer

- Employment: 1099 contractor for the first 90 days, then transition to W-2 (US) or longer-term contractor / EOR arrangement (LATAM) on retention

- Benefits: no traditional healthcare; education, certification, or equipment support can be provided on a case-by-case basis after retention

- Referral bonus: $2,000 to whoever sends the right hire (paid at 90-day retention)

Location

Remote. US business-hours overlap required. The team hires in the United States and Latin America. Both pools are welcome under their respective ranges.

How to apply

You will submit:

1. A short written application: why this seat, what your background is, and a real example of a customer or operator save you have owned

2. A 5-minute Loom answering the prompts in #1

3. LinkedIn or equivalent

## What happens next

1. Written application + Loom review within 5 business days

2. 30-minute initial conversation

3. Submission of 2-3 anonymized examples of past work

4. Structured portfolio review against a rubric

5. 90-120 minute working session

6. Three reference calls

7. Final leadership conversation

8. Offer

Total process: 21-35 days target.

How to apply

Email [email protected] with the role title, your LinkedIn/profile link, a short note on why this role fits, and any relevant portfolio, Loom, or work samples.

Please add this line at the bottom of your email so we know you read the full post and can route your reply correctly: LinkedIn / CSO-WOBU-1L52

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