Great Message From Leila Hormozi on Candor
[INTERNAL MEMO] Hey Team, Early on at Gym Launch, we brought on a new Operations Manager. She was not blowing things up like I had hoped (and prayed for lol) she was just… okay. Consistently okay. And I knew it but hoped it would turn around sooner than later. But worse than that .... other people on the team knew it too. They were coming to me with feedback about this person's questionable performance. People were flagging things constantly, nothing catastrophic but all areas of deficiency. And what did I do? Nothing. I didn't share the feedback back with the ops leader. I didn't tell the people giving me the feedback to go say it directly. I just… absorbed it. I nodded and said "yeah I'll keep an eye on it," and then sat on it. Weeks turned into months. And then I would tell myself “Well now its too late” Bullshit!!! By the time I finally had the conversation, it was too late for it to have an impact the way it should have. It didn't feel like coaching, it felt like a blindsided punch in the face. She was clearly upset and not because the feedback was wrong, but because I had watched her struggle, had heard from others that she was struggling, and said nothing. She literally said to me, "Why didn't you tell me sooner?" I felt like complete shit. Because the honest answer? I was protecting myself from discomfort, not protecting her. And I had also failed the people on the team who came to me … I taught them that flagging problems leads nowhere, so why bother?? That's when I realized: The kindest thing a leader can do is tell the truth fast. Silence is not kindness, it's cowardice. And that's what Sincere Candor actually means here. It's not a suggestion. It's a standard for everyone who has the privilege to lead here. If you suck at it - get better, fast, or your teams will pay for it. We tell the truth quickly and kindly..and we tell it with the intent to make things better, not to make ourselves feel superior, not to vent, and not to make the other person feel like shit. But because the people on our teams deserve to know where they stand so they can actually do something about it!