Congratulations! That is very inspiring to a newbie like me

Congratulations! Out of Curiosity, how long did it take you to create and find the courage to launch the course?

@Thomas Hobson love this!

I am a single Mom and so thankful I finally was able to buy a new home for me and my kids all on my own. I am also thankful for the opportunity that AI brings and ready to ride the wave

Happy to be here

Day 1 homework 1️⃣ What are your clients’ three main obstacles between them and results? Obstacle #1: Lack of confidence under pressure They know the product, but when customers push back, get emotional, or say “cancel,” they freeze, talk too much, or cave too early. Obstacle #2: No clear structure for objectionsThey rely on scattered scripts instead of a repeatable framework—so every tough call feels unpredictable and draining. Obstacle #3: Emotional burnout + fear of being “salesy”They care about customers and don’t want to manipulate anyone, which causes them to avoid strong closes or value-based conversations. 2️⃣ What will their lives be like if they DON’T solve this problem? Financial costs - Inconsistent commissions and bonuses - Higher chargebacks and lost saves - Stagnant income despite experience Emotional costs - Dreading inbound calls - Feeling anxious, defeated, or “not cut out for this” - Burnout from constantly defending instead of guiding Professional costs - Missed promotions and leadership opportunities - Lower QA scores and performance reviews - Being labeled “average” instead of indispensable Personal costs - Bringing stress home after work - Feeling stuck in survival mode instead of growth - Questioning their own competence and value 3️⃣ Who will you accept — and who will you reject? ✅ ACCEPT - Sales or customer care reps who want to improve, not just collect a paycheck - Reps who care about customers and want to earn more - People open to learning psychology, communication, and structure - Reps tired of scripts that don’t work in real conversations 🚫 REJECT - Anyone looking for “magic words” with zero effort - Chronically negative reps who blame customers, companies, or leads - People unwilling to take ownership of their results - Those who refuse coaching, feedback, or mindset work Why this works This positioning: - Separates you from generic sales trainers - Attracts emotionally intelligent, coachable reps - Justifies paid coaching, not cheap courses - Sets you up as a mentor + authority, not just a script provider

MDM STEP 2 – CORE DESIRE & MESSAGE 1️⃣ What’s your clients’ biggest goal or desire (Your Core Currency)? Primary Goal (Core Currency):To confidently handle objections and difficult conversations so they can consistently save deals, close ethically, and earn more money—without stress or fear. What they ultimately want: Predictable income, confidence on every call, and control over their results. What’s your clients’ greatest dream or aspiration — what will they BECOME? They become: - The rep customers trust and listen to - Trophys won, public displays of recognition and incentives consistently earned and awarded (sporting events, trips, cash and high value prizes) - The go-to performer leadership relies on - Calm, confident, and respected—even in heated calls - A top earner who doesn’t dread inbound conversations They’re no longer “just answering phones. ”They’re guiding outcomes. 2️⃣ WHY DOES THIS MATTER — What will life be like once they achieve results? Financial benefits - Higher commissions and bonuses - Fewer cancellations and chargebacks - More consistent paychecks month after month Professional benefits - Stronger QA scores and reviews - Recognition, promotions, and job security - Confidence moving into leadership or coaching roles Emotional benefits - Less anxiety and burnout - More control, less emotional exhaustion - Ending each day proud instead of drained Personal benefits - Bringing energy home instead of stress - Feeling capable, respected, and aligned - Believing again in their own potential 3️⃣ YOUR MILLION DOLLAR MESSAGE “I help sales and customer care representatives confidently handle objections and difficult conversations, without sounding pushy or salesy, so they can save more deals, earn more money, and feel proud of the way they show up every day.”