Every reservation is a new learning experience. I went a full year in the business and only ever had a few minor claims that I always resolved directly with the guests. Back on April 7th I had a BMW out on a trip that was used in a crime ridden weekend, including multiple shootings. That car was wrecked and abandoned, later recovered by police with the help of my tracker. It has over $20k worth of damage and I’m pretty sure Turo will end up making it a total loss. This was my first major incident and every step of the process was a learning experience. Fast forward to a few hours ago. This one was my Charger. Guest was hit by someone who ran a red light. I’ve only seen a short video of the car so far that the guest sent me. Major damage to read, driver side and front, as well as airbags deployed. So I’m 99% sure this one will end up being totaled as well. The first one had my mind racing from the second I knew about it. I had no idea how the process worked, what to say, what to submit, really anything. But I worked through it one step at a time, still staying patient with Turo’s claim team (so sloooowwwww). I honestly don’t expect to have that one finished up for weeks if not months. This one today was just like riding a bike lol. Experience really is the best teacher in life. I really don’t have a moral to this story other than even when shit seems to be hitting the fan, stay the course and take it step by step. Downside is I had just built the fleet up to 10 which is right where I wanted to be by the end of Q1. 12 was the goal by end of Q2. I’ll still be looking to purchase 2 more over the next couple months but my growth timeline will take a minor hit until the pay days come in from the 2 wrecks. For anyone else in here who’s had to experience these types of situations, do you have any words of advice or things I should be aware of as the claims process continues?

@Trevor Calais At what point in the blueprint can I be looking to refinance vehicles that are already in my business name? I purchased the cars back in March, I've gone through a round of credit optimization, and am now in the funding stage. Is this the time to do it or will I need to wait it out till all the smoke clears from funding? Or can I not even refinance them since they are in the business name already? I'm just trying to lower these monthly payments.

What’s up fam — insurance has come up here a few times over the past months, so I wanted to share my latest experience. I originally used Tint for all off-trip coverage and stayed with them for my first 10 months, paying about $100 per vehicle per month. I hadn’t planned on switching until I received an email saying my rates were increasing starting in March — and not just slightly. Some vehicles were going up nearly $40/month. This may be localized to Florida, but I’m not certain. Worth noting: I never filed a single claim. That increase pushed me to really dig into alternatives. I had already been researching coverage for private rentals but hadn’t gone deep until now. After multiple calls and quote comparisons, I realized off-trip coverage was largely unnecessary for my situation. My vehicles are used strictly for business, so carrying higher off-trip coverage from the start probably wasn’t the best fit for me. (This may differ for others — always evaluate based on your own operation.) With private rentals increasing and policy costs rising, I made the switch to Roamly. They cover both off-trip use and private rentals. I still require guests’ personal insurance to act as primary coverage for private rentals, but now I have backup protection if issues arise. Even better — my entire fleet now costs less to insure while giving me more coverage and peace of mind. Pro tip: For long-term, trusted renters with fully verified personal insurance that covers rentals, consider reducing coverage to liability-only during their rental period to lower costs even further. Hope this helps someone evaluating their options.

Community what was that stand out thing that made your company BOOM?! List them down below for us newbies.

What did y’all do for your business’s email and phone number? Did you use your personal ones or did you open email and phone accounts for your business? My business is the Turo one.