Need some advice, VH Community! First, I hate that I’ve been missing calls and will miss tonight, but my mother-in-law has been ill and passed on Friday. Been pretty tough, but “pressing on toward the mark.” 🙏🏻 We have an MTR that has received almost exclusively 5-star reviews for years. A recent guest left a lower Location rating because, toward the end of her stay, she said she witnessed a serious incident next door involving alleged child abuse and a gunshot. She said she called 911 and Durham Police responded with two officers and a K-9 unit. She never mentioned any of this during her stay, despite us checking in multiple times and asking what we could do to earn a 5-star review. After I followed up, she explained this was the reason for the rating and even asked, “Can I change it?” I’m following up with Durham PD. Would you contact Airbnb to request removal or modification of the review? Has anyone had success when a review was based on an isolated incident at a neighboring property rather than the listing itself?