I see people dismiss helpdesk because they think it’s “too basic” 😬. What they’re really missing is exposure 👀. Helpdesk puts you in front of real users, real systems, and real problems every single day 🧠. You touch Active Directory, permissions, networking issues, and security controls without realizing it 🔐. Most people in helpdesk stay stuck because they treat it like a job instead of paid training 💸. If you use it correctly, helpdesk shows you what *actually* happens inside an IT environment 🏢. That exposure is what makes the next role easier to land 🎯. Certs matter, but context matters more ⚠️. There’s a simple way to turn helpdesk into a fast-track role, and most people never do it 🛣️. Comment "EXPOSURE" and I’ll DM you the helpdesk-to-cyber roadmap.