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3 contributions to The Rapport Coach
Preparation
In Module 2, we go over the preparation of Self, Space and customer. Pre Engagement Preparation is key, not only for your calls, meetings, or presentations, It is the best way to start your day. I take 5 minutes every morning by going outside and do the following steps. 1. Place a foot on a rock, close my eyes and do three 4-4-6-2 breaths 2. Switch feet and repeat three more times. 3. With my eyes still closed, notice the five senses. 4. What do you feel from head to toe? What do you hear furthest to closest, What do you smell, what do you taste. 5. Before opening your eyes and between deep breaths, say to yourself I have time, three times and slower each time. 6. Ask yourself Who Am I, Why am I Here, What do they need from me and what do I bring to the situation? 7. Open my eyes slowly and notice three new things. 8. Out loud, say me me me, mi mi mi, mo mo mo, mu mu mu, ma ma ma 9. Count to 5 out loud to the four corners 10. Shake myself out and quick stretch. This will start your day at zero temperature and you become present to start. Although Scott mentions that PEP before every meeting is the one thing you should do, I think going through the Prep Hot Sheet should be done as well. Preparing your instrument with PEP brings your temperature down but the Hot Sheet helps you prepare the space.
2 likes • 26d
Did this pretty close to as you described for the first time this morning Ken. As I reflect on my day, I found it made a difference. I felt sharper and tuned in for my first three meetings of the day.
What’s the toughest influence room?
Hey Leaders. In lesson 1.1 I share my story of facing an elder with a cup of green tea on one side and an AK 47 rifle on his other side. That’s a tough room to enter when you are trying to influence authentically. Thanks to the Churn…that’s not unique to me…Green Beret’s or military folks. It’s universal to influence, sale, and leadership. How about you? What’s the toughest influence room you are facing. Share it in the thread below and let’s get to work!
2 likes • 29d
I flew into Milwaukee the prior night and had pork schnitzel for the first time. Having German heritage that may seem strange but I enjoyed it immensely. Crispy breading, tender cutlet, delicious! There's a mantra about a delicious last meal or fattening the stock before the slaughter. I arrived early the next morning at the customer site, Johnson Controls headquarters. An impressive, understated building and campus. LEED certified and well thought out like Monticello. My boss had the relationships as I was brand new on the account and he could not make the trip choosing another customer meeting. My peers had a variety of excuses so I was flying solo into a negotiation on scope and price that I had created in the weeks leading up to this meeting. Johnson Controls was combining with Tyco International in a reverse merger. I had strong feelings about this and it challenged my values as I saw this transaction for what it was , legal tax evasion. With that mindset I walked into a hostile room of forty people either anxious about their jobs or believing that I had lost my mind in quoting them $5M for the telephony services to combine the organizations. The meeting began with my quote displayed on the largest presentation screen I had ever seen. In letters that I felt were the same height as me was $5M on a slide. The head of sourcing began without introduction and started a rant about how ludicrous the dollar figure was. I squirmed in my seat. I felt those seated next to me unconsciously move away ever so slightly to reduce their exposure to the dress down that I had begun receiving from this guy. That was my toughest room from a sales perspective to influence authentically.
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Andy Neill
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@andy-neill-9673
Technology sales executive focused on driving GTM strategy, managed services growth and CX sales across enterprise IT ecosystems.

Active 2d ago
Joined Sep 8, 2026
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