Hey NBG family 👋 I wanted to share something with you before anyone else. After months of work, I just launched the new website for my signing service: www.theclosingsigningservice.com I'm sharing it because I know many of you are building your own notary businesses and I get how it feels to sit down and think "how do I want the world to see me?" If you visit it, I'd love to hear your thoughts. What you liked, what caught your eye, what you'd do differently. And if any of you are stuck on your own website or branding, drop a comment below and let's figure it out together.

This is what happens when I try to help my scheduling team when they’re busy hahahaha.

Real talk, the people who hit their goals aren't superhuman. They just don't quit on themselves. You're probably dealing with the same stuff as everyone else. Life's messy. Progress is slow sometimes. You doubt yourself. Whatever. That's all normal. What matters is that you keep moving. Even when it doesn't feel like much. Even when you can't see the finish line yet. Some of you are killing it right now. Some are starting over. Some have no idea what's next. I get it. But you're all here doing the work, and that's what counts. For those just starting: You need to be seen. Send those emails. Make those calls. Earn the "preferred" title. I know it's not easy, but it's the only way to actually start. The invisible work doesn't move the needle, visibility does. So this week, do something that gets you closer. One thing. Then come back and tell us what it was. What's your one move this week? Drop it below, let's keep each other honest.

We had a closing where the signer needed to sign in two different capacities: ✔️ As President of a company ✔️ And also in a personal capacity The notary completed the signing…but only captured the signature as President. The personal signature?Missed. The documents had to be corrected. Now here’s where it gets interesting… At The Closing Signing Service, we also reviewed the documents and we didn’t catch it either ;( When we reached out to the notary to fix it,they agreed to go back, but requested an additional fee. 💡 Here’s the lesson: Closings are not just about “getting signatures.”They’re about understanding how and in what capacity those signatures are required. This is where true professionalism shows. ✔️ Notaries must be detail-oriented ✔️ Signing services must have strong quality control ✔️ The priority should always be protecting the client experience Now I want to hear from you 👇 Who do you believe is responsible in this situation? And be honest… If you were the notary, would you charge an additional fee to go back and fix it? ✔️ Yes✔️ No✔️ Depends At the end of the day, this is exactly why I’m so passionate about training notaries…because the better they perform, the better we serve our clients. And of course, we got it resolved, the documents were corrected, and the transaction successfully funded 💪

Before printing documents, do you verify that the signer’s name on the documents matches the name on the order? Now imagine this… You receive a package, print the documents, and THEN realize the documents are for a completely different person (wrong borrower/signer, not just a typo). Would you request a print fee? 🔘 Yes🔘 No🔘 Depends If YES, how much would you charge? 👉 25-page seller package🔘 $15🔘 $20🔘 $25🔘 Other (comment below) 👉 150-page buyer package🔘 $25🔘 $35🔘 $45🔘 Other (comment below) Drop your answers and explain your reasoning 👇