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1 contribution to Local Lead Labs
What do we do about the new ratings?
Hey guys, I run a local electrical company and we were #1 for a while focusing on all the things @Ryan Steinolfson mentions. When the new update came out with rating your leads we quickly dropped down and now get almost none. Has anyone figured out best practice or a good SOP for rating leads? And given we've fallen off, whats the best recommended steps to get back, we'll do whatever it takes.
1 like โ€ข Jan '25
@Ryan Steinolfson Calls we do really well on, 90-95% are answered in 30 seconds or less. For message leads we reply in minutes, probably around 5 on average. We're definitely getting a lot of reviews per week. We did hire a company to handle our after hours calls which had slow response times and a lot of calls that were on hold for long periods of time. We believe this is what may have caused the drop. This happened at around the time the new rating feature came out too. Does the new rating feature not have any impact on the rankings from what you've found?
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Alistair St Pierre
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@alistair-st-pierre
Running a marketing agency ๐ŸŽฏ helping small biz owners build AI websites that get found on Google. Tech wizard. Grandmaster gamer.

Active 12m ago
Joined Jan 3, 2025
ENFJ
Wellington, New Zealand
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