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Freedom Through Storage

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2 contributions to Freedom Through Storage
Hello!
Thank you for welcoming me to the group. I’ve been involved in the industry by helping owner/operators with websites and management software. Now that I’ve been exposed to the world of self storage for a while, I’m thinking about getting a facility myself! Looking to learn as much as I can from you folks, and also offer any insights on the website / software side that I can provide.
Operations question
Hey Shane we’ve had multiple incidences where tenants “move out” and disable their credit card on file. They leave a bunch of shit but there isn’t any repercussion bc they’ve disabled their card. How do you handle this? We call and tell them there is a cleaning fee, etc. but what do they care since there is no way for us to charge? How do you go about this?
1 like • 6d
@Caitlin Lombardo one possibility would be to use a software that does dual pricing and offers a discount for ACH. People have an incentive to input their banking information and have the billing come from there. People can still call their bank and shut it off but I do think it’s at least slightly more difficult than how it is with a credit card, and bank accounts tend to be stickier / don’t change as often.
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Aaron Fitzpatrick
1
2points to level up
@aaron-fitzpatrick-9166
USAF Vet and Police Officer, Realtor, Payment Processing / Software Specialist, STR Property Owner

Active 1d ago
Joined Feb 17, 2026
Barnstable
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