The two images below are ready for your shop's Facebook page. Pick the one that feels right. Just one. HERE'S THE DESCRIPTION TEXT TO GO ALONG WITH THE IMAGE "We don't work weekends. That's time for family and the things you love. We want our employee's lives to work inside and outside of the shop." Here's your move: → Post it on your FB business page → Boost it for $20 — 10-mile radius → Come back here and tell us what happened This is passive recruiting. Stop telling technicians your culture is great. Show them. Every employed tech within 10 miles scrolling on Sunday will see it. Let that sink in. 👇

Most shop owners interview technicians the same way every other employer does. Sit down. Ask questions. Shake hands. Hope for the best. Then three weeks later they're wondering why the guy who "nailed the interview" can't balance a tire without fumbling around like he's never seen a wheel weight. You've heard me call it "all hat, no cattle." (hat tip to my Texas friends!) They talk a great game. They've practiced their answers. They might even sound like they wrote the ASE study guide. But talking about fixing cars and actually fixing cars are two very different things. That's why the best shops I know don't just interview. They invite candidates to work. And the ones who do it well make it feel like the easiest, most natural thing in the world. No pressure. No weird tests. Just one simple line: 👉"If you ever want to see what a day feels like here, we'll pay you for your time." That one sentence does three things at once. It shows respect. It removes risk. And it tells the technician everything they need to know about who you are as a shop owner. The shops that run even a one-day working interview? They hire faster. They hire better. And they almost completely eliminate the "bad hire" that looked great on paper. The ones who do a three-day working interview? Phenomenal results. Almost zero regrets. You get to see if they show up on time. Come back from lunch on time. Whether they actually know their way around a bay — or just know their way around an interview. Stop hoping your gut feeling is right. Let the work speak for itself. By-the-way... This works for techs on your bench too. Have you been keeping in touch with a tech for a year or two with no forward momentum? Shoot them a quick text with that simple sentence and see what happens. Here it is again so you don't forget: 👉"If you ever want to see what a day feels like here, we'll pay you for your time."

Yesterday I got a text from a number I didn't recognize. (786) 481-4680. Miami area code. The message? "Hi Christopher, right?" Three words. That's it. My first instinct was to reply. Be polite. Say "wrong number" and move on with my day. I didn't. And that split-second decision might have saved me thousands of dollars. Here's what I almost walked into. That "innocent" text is the opening line of what the FBI calls a "pig butchering" scam. Weird name. Devastating consequences. HERE'S HOW THE SCAM WORKS They send thousands of these texts. "Hi [name], right?" They're fishing. Waiting for someone polite enough to respond. If you reply—even just "wrong number"—you've confirmed two things: 1. This phone number is active. 2. There's a real person here willing to engage. Now you're a qualified lead. The scammer apologizes. Strikes up a conversation. Maybe mentions it's "fate" that you connected. Over the next few weeks—sometimes months—they build trust. They become your friend. Maybe more. Then comes the hook. A cryptocurrency opportunity. A trading platform. An "investment" that seems too good to pass up. By the time you realize what's happening, your money is gone. And I mean gone. Think I'm being dramatic? Last year, text message scams cost Americans $470 million. That's five times higher than 2020. These aren't Nigerian princes with bad grammar anymore. They're sophisticated operations using AI to manage conversations with hundreds of victims simultaneously. The Miami area code on that text I received? Spoofed. Could have come from anywhere in the world. The fact that they used my first name? Probably pulled from a data breach. Or my LinkedIn. Or anywhere else my info exists online. This isn't random. It's targeted. It's patient. And it's designed to exploit the one thing most of us were raised to be: Polite. So here's what you do when you get one of these: Do NOT respond. Not even "wrong number." Silence is your best protection.

Zappos does something most shop owners would call insane. During onboarding, they offer new employees up to $4,000 to walk away. No hard feelings. Just take the cash and leave. Their thinking? If someone takes the money, they were never committed anyway. Better to find out in week two than month six when they've poisoned your shop culture and you've wasted thousands on training. Here's what got me thinking... Most of you already have 90-day probationary periods. You're already doing the "trial" part. But what if you added a financial incentive for the uncommitted to self-select out? And there's another angle here that's unique to our industry: The toolbox. Some shops pay to move a tech's box in. What if you also committed to paying to move it out—no questions asked—if either party decides it's not a fit during that first 90 days? Think about it: A tech's toolbox can cost $500-$1,500 to move. That's real money. But what's the cost of a bad hire who sticks around because leaving feels too expensive? I genuinely don't know if this would work in our world. That's why I'm asking. Three questions for the group: 1. Would offering a "quit bonus" during probation attract better candidates (who see it as confidence) or worse ones (who see it as an easy payday)? 2. If you guaranteed to pay a tech's toolbox in AND out during the first 90 days, would that make you more attractive to committed A-players... or just make it easier for flakes to bounce? 3. What's the REAL cost of a wrong hire who stays too long versus one who leaves too soon? 👇Drop your take below. I want the honest answers, not the polite ones.

Why Sometimes The Nicest Thing You Can Do For Your Team Might Feel Mean Alright, I'm just going to say it... Your "positivity" might be setting your team up for failure. I've heard this story dozens of times over the years: An employee at a shop gets let go—and they're completely blindsided. "I had no idea there was a problem." How does that happen? A few years back, I was working with a shop that had a young tech. Smart kid. Good hands. Showed up early. But he was paralyzed by the fear of making a mistake. Every diagnosis, he second-guessed himself. Every repair, he'd check and re-check. He'd hover near the service writer hoping someone would tell him he was doing okay. Nobody did. Not because they didn't think he was doing okay—but because they assumed he knew. "He's doing fine. Why would I need to say anything?" Meanwhile, this kid is drowning in silence. Interpreting "no feedback" as "I'm probably screwing up." He quit. Not because the job was too hard. Not because he wasn't capable. Because he couldn't stand the pressure of not knowing where he stood. A simple monthly 1-on-1 could have saved him. Here's the distinction many shop owners and managers miss: There's a difference between a coach and a cheerleader. A cheerleader says: "Great job! Great job! Great job!... Okay, you're fired." A coach says: "Here's what you're doing well. Here's what needs work. Here's how we're going to get you there." Cheerleaders make people feel good in the moment. Coaches make people feel secure—because they always know where they stand. When I onboard a new shop, I always ask: - What's your 1-on-1 meeting cadence? - What's your team meeting rhythm? - How do you remove obstacles for your people? - How do you get in front of problems so they don't cause drama in the shop? Most of the time? Crickets. Or else it's sporadic and inconsistent. And I get it. You're busy. You're in the weeds. You assume if something's wrong, they'll tell you. But here's the truth: