Google reviews are a moat for my small business. So when we got a 2-star review, I was triaging within 2 minutes. How? 1. I have an automation set up (thanks, Zapier) so all google reviews are sent to our Slack. 2. I dug through customer data in our CRM to cross-reference the customer name. 3. When we had no exact matches, my teammate and I looked through all the 'Michael's' we had serviced and reviewed their last service and if they were satisfied. And at the end of it all, this person never even used our service... Small business is where customer obsession, bias for action, and deep dive all meet to be a perfect storm of something we can't control anyways. Here's my reply.. since all I could do was laugh about it and move on. You all ever have this happen?

OWNR OPS Skool members, great to have all of you here! this group is designed to be specifically for blue collar trade business owners & operators In order to stay in the free group, we some requirements: 1st Group Requirement: Introduce yourself to the community please login to the community and introduce yourself so that other members can get to know you 🤝 we are working to create an active group of business owners who can help each other grow 2nd Group Requirement: You must own & operate a blue collar service business (or be actively working on building a blue collar service / trade startup) this is not the group for SaaS, ecommerce, or other 4 hr workweek guys Membership Monitoring: we will be actively monitoring memberships - if you do not introduce yourself or own a Blue Collar business, we will be removing you from the group Classroom Resources: I have shared a TON of FREE resources in the Classroom Section (and we will be putting a paywall behind the best trainings when Skool releases pricing tiers) but lucky for you, you got in early & all of the video trainings are FREE as of right now don't wait to watch these trainings as I share the EXACT playbook that we have used to grow Bear Claw Free Classroom Training Videos: -dial in your messaging -identify your most profitable service & ideal customer profile -get free traffic from Google Business Profile -run profitable FB ads -implement Jobber to save time estimating, scheduling, and invoicing -inbound phone script + site visit sales scripts TLDR: 1. Login & introduce yourself here 2. Watch video trainings to help you get more leads & book jobs in the "Classroom" section Work hard, do your best, never settle for less! Austin @theownerop