@Lorraine T. Ehhh, can you send that video to GoHighLevel. Once you install it in your agency view the sync will work. This is not made by us, so contacting support is the way to go.

@Lorraine T. We can schedule a new meeting next week and add an additional free trial as well. Regarding the video you sent, this appears to be an issue on the GHL side. You should be able to install our app at both the agency level and the corresponding sub-accounts. Once that has been done, your integration will become active.

@Ryan Fullarton Right now, performing a reinstallation will resolve the issue. However, the main problem is that we did not expect a minor change to the description in our Marketplace app to affect the credentials of agencies that had already installed our app. Additionally, we did not receive an approval email, so we were unaware that the change had been approved until we started receiving a large number of error notifications stating that the "location-specific token is not valid." This happened because agencies can authenticate location access, but the existing tokens became invalid. We are hoping that the GoHighLevel Marketplace team can trigger a process on their side that allows all agencies that have installed our app to generate new tokens, which can then be refreshed on our end. We went through this process a couple of weeks ago and would strongly prefer not to repeat it, especially since such a minor change should never impact existing credentials in this way. We will keep everyone updated via email and through this community.

WIP

Yes, there was an update. Its back live.

Hi Enrique, I send u a message in the skool community of Clay

Have you tried opening it through mobile or a different browser? Which one are you using right now?

@Enrique Silva Does it work now?