9d • General discussion
The Cigna Group hero image with intertwining circles Telephonic Critical Support Nurse (RN), Day Shift - Accredo - Remote
Key Responsibilities:
- Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.
- Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.
- Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.
- Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
- Ensure timely provision of products and supplies.
- Contact appropriate personnel as needed and document transactions in patients’ electronic charts.
- Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information.
- Identify trends and needs within the scope of customer/client contact.
Qualifications:
- Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states.
- Valid RN license in state of primary residence. Compact license required.
- Bachelor of Nursing degree (BSN) preferred.
- Minimum of 5 years of relevant RN experience in critical care or home infusion.
- Ability to work the shifts listed above.
- Proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint, OneNote).
- Understanding of legal and regulatory issues.
- Ability to compile data and statistics.
- Strong customer service focus and ability to counsel patients.
- Ability to develop and maintain a cross-section of networks.
- Strong oral and written communication and organizational skills.
Schedule Information:
- Shift will be four 10 hour days. Schedule will vary.
- Days off will vary week-to-week
- Must be flexible to work adjusted hours for team PTO coverage
- Evening, overnight, and weekend shifts include a shift differential
- All shifts include every third weekend and some holidays
About Accredo: Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including PAH, Immune Deficiencies, Hereditary Angioedema, Lysosomal Storage Disorders, Blood Disorders, Parkinson's, and many others.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
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The Cigna Group hero image with intertwining circles Telephonic Critical Support Nurse (RN), Day Shift - Accredo - Remote
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