Car Insurance - 101
Car Insurance 101 is your crash course in understanding auto coverage the right way. Led by founder and agency owner Byron Johnson of White Chip Insurance, this course breaks down liability, collision, comprehensive, PIP, UM/UIM, and add-ons in plain English. Whether you’re a driver wanting clarity or an agent leveling up, you’ll get real, direct, no-fluff training to protect clients and build confidence.
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Florida Auto Insurance Coverages & Key Terms Guide
Learn essential Florida auto insurance coverages and terms agents must explain confidently.
Covers:
• Comp & collision
• PIP
• Property Damage Liability
• Bodily Injury Liability
• Basic requirements
• SR-22
• Deductibles
• Lienholder requirements
• Declarations & binders
• Endorsements & no-loss statements
• Company codes
Understand when coverage applies and how to explain during quoting and sales.
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1-Hour Strategy Call with Byron Johnson
Invest in yourself and your business with a powerful one-on-one strategy session with Byron Johnson, CEO of White Chip Insurance. For $499, you’ll get a full hour of direct coaching designed to map out the exact steps to scale your agency and push toward six-figure success. This isn’t generic advice — it’s a personalized blueprint tailored to your situation, giving you clarity, confidence, and actionable strategies to take your insurance business to the next level.
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Private Course
How to Quote Directly Through an Insurance Carrier
Learn how to quote auto insurance directly through each carrier’s website. This training series provides step-by-step walkthroughs for every carrier available through our agency. You’ll learn how to navigate each portal, enter customer, driver, and vehicle information, select coverage, apply discounts, review premiums, and avoid common mistakes. Always verify all information and follow the carrier’s underwriting and binding requirements.
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Private Course
Marketing & Social Media Training
This course provides training on our complete marketing and social media process. Employees will learn content planning, video editing, graphic design, captions, thumbnails, branding, posting schedules, audience engagement, lead generation and performance tracking. It also covers turning calls, podcasts and business activities into content while protecting private information and following the company’s approval process.
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Private Course
HOW TO USE OUR CALL CENTER SPECTRUM VoIP
In this course, Byron Johnson walks you through how to use SpectrumVoIP, also known as Stratus—our call center system for managing inbound and outbound calls, text messages, contacts, and daily communication. You’ll learn how to log in, navigate the dashboard, access the call center, send and receive text messages, manage calls, view recent activity, and use the system’s main tools to communicate efficiently and confidently.
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Private Course
How to Use Quotit: Step-by-Step Quoting Tutorial
In this training, you’ll learn how to use Quotit to create and compare both auto and health insurance quotes for clients. We’ll cover entering client information, adding drivers or dependents, reviewing available plans, comparing coverage and pricing, and selecting the best options. This course will help insurance agents confidently navigate Quotit and complete quotes accurately and efficiently.
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Private Course
Marketplace Registration & FFM Cert Training
Learn how to complete your Marketplace registration and FFM certification step by step. This course walks new insurance agents through creating or accessing their CMS account, verifying their identity, completing Marketplace training, signing required agreements, and confirming their certification for the plan year.
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Private Course
Listen to Live Auto Insurance Sales Calls
Listen to real auto insurance call examples and learn how successful agents communicate with potential customers. This course covers opening the conversation, gathering information, explaining coverage, presenting quotes, overcoming objections, following up, and confidently asking for the sale. Use these live call examples to improve your phone skills, build confidence, and close more auto insurance policies.
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Private Course
White Chip Insurance Scripts
This course provides new White Chip Insurance agents with approved scripts for handling customer calls and conversations. Agents will learn how to communicate professionally, gather information, explain coverage, respond to common questions, present quotes, overcome objections, ask for the sale, and follow up with customers. These scripts serve as practical guides that agents can reference during training and while assisting customers.
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The Insurance Agency Virtual Assistant Blueprint
Learn how a trained virtual assistant can help your insurance agency operate more efficiently, follow up with leads, assist with quoting, manage customer communication, support policy servicing, and keep daily tasks organized. In this course, Rachel explains how insurance agents can properly use virtual assistants to save time, improve productivity, strengthen customer service, and grow their book of business.
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