Build a strong foundation for your insurance career with our Basic Insurance Terms and Concepts course. Byron Johnson of White Chip Insurance explains the essential terminology and principles every new insurance professional should understand. This course is designed for aspiring agents, pre-licensing students, and licensed professionals reviewing the fundamentals. Always use your state-approved material as your final source. #InsuranceTraining #InsuranceExam #PreLicensing

Learn how to quote auto insurance directly through each carrier’s website. This training series provides step-by-step walkthroughs for every carrier available through our agency. You’ll learn how to navigate each portal, enter customer, driver, and vehicle information, select coverage, apply discounts, review premiums, and avoid common mistakes. Always verify all information and follow the carrier’s underwriting and binding requirements.

Discover four AI agents that help auto insurance and ACA agency owners save time, re-engage leads, improve retention, strengthen compliance, and train agents. Byron Johnson shares practical strategies for email organization, policy servicing, marketing, renewals, customer support, ACA compliance, sales, and coaching. #InsuranceAgency #AutoInsurance #ACAInsurance #ArtificialIntelligence #InsuranceAgents #InsuranceMarketing #InsuranceSales #AIAutomation

This course provides training on our complete marketing and social media process. Employees will learn content planning, video editing, graphic design, captions, thumbnails, branding, posting schedules, audience engagement, lead generation and performance tracking. It also covers turning calls, podcasts and business activities into content while protecting private information and following the company’s approval process.

In this course, Byron Johnson walks you through how to use SpectrumVoIP, also known as Stratus—our call center system for managing inbound and outbound calls, text messages, contacts, and daily communication. You’ll learn how to log in, navigate the dashboard, access the call center, send and receive text messages, manage calls, view recent activity, and use the system’s main tools to communicate efficiently and confidently.

In this training, you’ll learn how to use Quotit to create and compare both auto and health insurance quotes for clients. We’ll cover entering client information, adding drivers or dependents, reviewing available plans, comparing coverage and pricing, and selecting the best options. This course will help insurance agents confidently navigate Quotit and complete quotes accurately and efficiently.

Learn how to complete your Marketplace registration and FFM certification step by step. This course walks new insurance agents through creating or accessing their CMS account, verifying their identity, completing Marketplace training, signing required agreements, and confirming their certification for the plan year.

Listen to real auto insurance call examples and learn how successful agents communicate with potential customers. This course covers opening the conversation, gathering information, explaining coverage, presenting quotes, overcoming objections, following up, and confidently asking for the sale. Use these live call examples to improve your phone skills, build confidence, and close more auto insurance policies.

This course provides new White Chip Insurance agents with approved scripts for handling customer calls and conversations. Agents will learn how to communicate professionally, gather information, explain coverage, respond to common questions, present quotes, overcome objections, ask for the sale, and follow up with customers. These scripts serve as practical guides that agents can reference during training and while assisting customers.

Learn how to re-engage customers who previously received an auto insurance quote from White Chip Insurance. This training walks agents through the complete text-message process—from the initial outreach and updated quote to handling objections, following up, presenting the best option, and finalizing the policy through text or with a licensed agent.

Byron Johnson, owner of White Chip Insurance, shares practical lessons on how to build and operate a successful auto and ACA insurance agency. Learn how to establish clear expectations, monitor KPIs, train and coach agents, improve sales, follow-up and retention, maintain compliance, and create a productive team culture built for long-term growth.