Offering value versus quick money
Sitting in the barbershop listening to a person complain about a customer who seems to have paid him for a job, but he knew he should have encouraged her to do something different He could’ve served her better had he “recommended” what she needed; but it sounded like he wanted to get the quick money and not do more work OR run the risk or having the client reconsider the small job. Hearing the context of the situation, without knowing the, full details, I can very easily be missing something; but from what I did ascertain, it was very much a learning lesson on Customer Service; one that was most appropriate to share here. Process it as you will, but I think from what I’ve learned sharing with clients you wish to retain long term; even at the risk of turning down easy money, you might want to act like the “expert” while offering the solution requested: IE: I can certainly accomplish that for you at this price point $____, but I would recommend that you do_____ , because ______ (that way, they can fully clearly move forward with everything they need to be successful AND position yourself as a reliable expert remaining on speed dial) I could be wrong, but I doubt that I am