Mar 28 • MFM GTG Discussion Post
Breach
Gate Reminder: In Week 1, I identified the marketplace gate, specifically the healthcare and pharmaceutical field. This is the area where I believe I have been positioned to influence, especially as I continue pursuing my education in pharmacy and working as a pharmacy technician. I strongly believe this gate directly impacts people’s health, safety, and overall well-being.
Breach Identification: One of the major breaches I see within this gate is a lack of accountability and an overemphasis on profit rather than patient well-being. Many medications are widely used even when they carry serious long-term side effects or may cause damage to major organs. There is also a great deal of confusion in structure, especially within prior authorization and pharmacy systems, which often creates delays and frustration for patients, providers, and employees. From my experience working in this field, particularly in work-from-home pharmacy roles, I have seen how disorganized systems and unrealistic expectations can negatively affect both employees and the patients who depend on these services. This reflects not only a structural problem but also a moral decline where people’s health is not always placed first. As a result, delays in medication approvals and processing can cause patients’ health to decline. In many ways, this issue exists across the entire healthcare system, from doctors and nurses to insurance companies and pharmacies, where the constant back-and-forth communication often slows down the process and directly impacts the well-being of patients.
Root Cause: I believe this breach has developed over time because the healthcare system has become heavily driven by profit, competition, and productivity instead of compassion and integrity. When financial success becomes the main priority, accountability weakens and patient care is no longer the main focus. In addition, leadership is often disconnected from what employees and patients experience daily.
Initial Restoration Insight: Restoration must begin with accountability, structure, and a patient-first mindset. I believe change starts with individuals who are willing to stand for integrity and bring order where there is confusion. As I continue pursuing my education in pharmacy, I want to become part of the solution by helping create safer medications and improving systems such as prior authorization and pharmacy billing, so they truly support patients, providers, and employees.
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Breach
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