"Fast-track your sales success with proven steps to deliver exceptional experiences."

"Refocus, reframe, and reignite - restore the mindset of a top performer."

Are you unknowingly destroying your Customer Satisfaction Index (CSI)? In this video, I reveal the seven deadly mistakes that are silently killing your business from the inside out — and how to fix them before they destroy your reputation, retention, and revenue.

Every survey has a price tag. This module exposes how poor CSI scores are silently robbing your paycheck — one missed follow-up, one bad attitude, one lost survey at a time. You’ll learn exactly how manufacturers, bonuses, and commissions are tied to customer satisfaction, and how to flip your CSI from paycheck-killer to paycheck-booster. If you’re ready to earn what you actually deserve, start here. This is the truth no one’s ever told you about your income.

"Master the Chevrolet survey-timing, key questions, and strategies to achieve perfect scores."

"Understand the Ford survey timeline, questions, and strategies that drive 5 ⭐️⭐️⭐️⭐️⭐️ EVERTIME!

Bad surveys don't mean you failed — they mean you missed something. This training shows you exactly how to flip customer frustration into loyalty by mastering response tone, timing, and follow-up. You'll learn how to rebuild trust, take control of the narrative, and turn "angry" into "advocate." Because in The Crane Method™, every , every bad survey is a comeback story waiting to happen.

Your job's hard enough - paperwork shouldn't be. This is where you'll find every form, checklist, and template you need to make your day smoother and your results stronger. From CSI follow-up sheets to customer callback scripts, these plug-and-play tools were built from real dealership experience - not theory. Download, customize, and start winning faster with The Crane Method™ system.

The Road to the Right Mindset helps sales and service professionals reset their habits, build confidence, and shift from survival mode to success mode. Through accountability, consistency, and emotional control, you’ll learn how to lead with purpose, handle rejection, and strengthen the mindset that drives every sale, survey, and customer experience.