Just a reminder why contracts are vital in pet care! 🐾 I took in two cats for a 60-day stay at a massive discount ($1k vs. the standard $3.9k) to help someone moving. I provided the beds and toys the owner didn't bring, only for her to haggle the price down even further at checkout because she’s "early." I prioritize animal welfare above all, but being "generous" shouldn't mean being taken advantage of. Time for a strict early-departure policy! The full story Outside of skool I continue my animal based career on several levels one being luxury pet boarding, well this woman wanted to board 2 cats with me for 2 full months while she moved, her total would have been $3,904. She gave me this story and run down and I agreed on $1000 in payments of $250 until they were retrieved. She didn't provide beds for them and I asked repeatedly and each time she said she would get them delivered or something along the lines but never did, finally I was more direct and just told her I specifically going pet supplies shopping did she want me to pickup the beds and she reimburse me and she said no it was out of her budget right now. So I just said I was going to buy them myself no cost to her and keep them for when they visit again of the next customer as I wanted to do that anyways and I refuse to let an animal go without a bed or become stressed over a little money as my priority is the animals welfare. I also bought them a package of toy cat balls, a wand toy, and a full size wood scratching post as there was no toys provided during drop off or things for entertainment at all either and I wanted to eventually have these things pre setup in the kitty suite anyways so I didnt mind. She then texts me yesterday saying shes getting the cats early and dosent want to pay full price so I'll only end up making $750 instead of the $1000 after already discounting it from $3,904. I essentially told her I'm sorry but I've already blocked off customers and I was relying on that set $1000 and asked if we could meet at $925. She said she could meet at $850. I tried explaining again that I really can't re book the time lost and I've already discounted it which was specifically because it was such a long stay ( and most places would have revised the discount or still made her pay full price ) and that I have to be firm on $925 ( which I did not ) she essentially tried to say she was actually being generous to me because she agreed to raise it even tho the cost didn't meet the days used ( which it actually did very much so bc normally she would have to pay $64 per day for her 2 cats this case she's paying $17. Again it was a $3,904 stay vs the now $925 so she's very much so used the time vs the money ). She tried to say to just start booking within the last 2 weeks which just shows she has never worked in a field like this as it's almost impossible to get last minute customers like that and I refuse to book with several clients at once so I can prioritize 1 on 1 attention and care and provide the lowest stress environment possible even if they are in there own individual suites ( master bedrooms ). We eventually settled on $885. She was my first client for a bit so I didn't have a contract made up yet. And she hasn't answered me since about her cats needing litter ( she provided litter box, litter, food and bowls from there home already) some pics for reference

I am so excited to finally announce that our Pet First-Aid & CPR Certification course is officially open! 🐾✨ Whether you’re a pet professional or a dedicated pet parent, knowing exactly what to do in those first few seconds of an emergency can make all the difference. I’ve built this course to be practical, easy to follow, and packed with life-saving skills. What’s Inside: Module 1: The First Responder Mindset – Stay calm and safe while assessing the situation. Module 2: Life-Saving Techniques – Detailed CPR guides for every dog chest shape (Round, Keel-Chested, and Small Pets). Module 3: Wounds, Bleeding & Choking – Master the "Pressure Wrap" and the "Forward Thrust" for choking emergencies. Module 4: Environmental Trauma – Handling heatstroke, poisoning, and fractures. Module 5: The Ultimate First-Aid Kit – Exactly what you need to keep on hand. Why take this course? We don’t just cover the "what"—we cover the "how." You’ll get visual guides for everything from checking gum color to proper hand placement for compressions. Plus, once you complete the Final Assessment, you’ll earn your certificate through the Universal Pet Institute! 👉 Head over to the Classroom tab to get started right now! Let’s work together to make the world a safer place for our furry friends.

Would you know what to do if your house caught on fire right now? Would you know where any essentials are for your pet? Well I've just launched the " 15 essentials for your Emergency Pet First-Aid Kit " checklist for FREE to help you figure it out! Go ahead and visit my classroom to get it now!

Hi everyone! I am so excited to have you here at The Universal Pet Institute. Whether you’re a lifelong pet owner, a rescue volunteer, or a fellow professional in the pet industry, you’ve found a home here. My mission is to build a community where we can all learn to provide the best possible care for our animals—from basic training to advanced safety. A little about me: I’m Saya, the founder of the Institute. My background is rooted in veterinary care and animal welfare, and I’ve spent my life working with everything from livestock on farms to helping strays find their forever homes. I hold a Diploma in Dog Training and am certified in Pet First Aid, CPR, and Fear Free Shelter practices. I also run a pet care and home service business, so I live and breathe this stuff every day! Now, it’s your turn! I want to get to know you and your furry (or feathered/scaly) friends. Please drop a comment below and let us know: Who are you and where are you joining us from? How many pets do you have? (Bonus points for photos! 📸) What is one thing you’re hoping to learn or improve on here? (e.g., leash walking, nutrition, first aid, etc.) Are you a pet owner, a professional, or just an animal lover? Here my baby glaceon! 🐾

Welcome to the deep dive! This community is designed to take you from animal enthusiast to a certified industry professional. Whether you are looking to master dog training, grooming, medical etc we provide the roadmap to get you there in a specific step by step! 🩷 What is the main reason for joining and what topics do you hope to learn about most?