“We were able to completely turn around hospital operations, moving from the bottom 25% in patient satisfaction to the top 75%, and from the lowest 5% in hospital-based infections to the top 95%. At one point we went eight months with zero infections. The community also began to return to the hospital with confidence as we continued to fulfill our mission. All of that within one year of implementing our trust contract. This is the leadership operating model for the future.”
Tim Clark, CEO AdventHealth Heart of Florida
Tim's full video is available below...