@MelAnn Morales thank you for completing the start here module - just like that, you are at level 2 and have free access to the retention mini class. It should be unlocked for you in the classroom - if its not, let me know! Enjoy!

Day 2 is all about creating your 5-Star Client Experience Promise. One sentence. Clear. Consistent. Repeatable. Every client should always feel a certain way when they work with you. Define it now. Build around it all year. Your client experience shouldn’t be a mystery. It should be a promise. This is the link to the FREE workbook, requesting the email opt in - so I know you got it. The file will open for you to download when you click submit. https://retentionmadesimple.com/12-days-of-christmas-page

Day 1 of the 12 Days of Christmas: Retention Edition starts with the foundation: knowing exactly who you want to keep in 2026. Most small businesses don’t have a retention problem. They have a clarity problem. Today’s action is simple: Write down your Top 10 clients. The ones who invest in your services. The ones who trust you. The ones who energize you. Retention becomes simple when you intentionally build your systems around the right people. This is the link to the FREE workbook, requesting the email opt in - so I know you got it. The file will open for you to download when you click submit. https://retentionmadesimple.com/12-days-of-christmas-page

Lovin' the AI SAM image. If you havent already subscribed to our YouTube channel, please do.

coming soon!