Day 1 of the 12 Days of Christmas: Retention Edition starts with the foundation: knowing exactly who you want to keep in 2026.
Most small businesses don’t have a retention problem.
They have a clarity problem.
Today’s action is simple: Write down your Top 10 clients.
The ones who invest in your services. The ones who trust you.
The ones who energize you.
Retention becomes simple when you intentionally build your systems around the right people.