Typical Patient Journey
Day One – Initial consultation
  • Patient is welcomed in and we explain what we are about, and what we try to achieve in our clinic
  • History, physical exam, and if warranted, x-rays are taken
  • Patient is booked for their ROF if possible the next day.
Day Two – ROF
  • Patient is welcomed back
  • Exam findings are explained and explain how we came to the decision on their recommended treatment plan.
  • Set expectations on outcome and expectation
  • Get consent and start the first visit
Where I fall short is patients leaving between 6-12 patient visits due to either not gaining the expected results or feeling good to the point where they believe they don’t require treatment anymore. I believe this is due to a breakdown in communication and potential lack in table talk getting patients to trust and understand the process, and benefits past symptom relief.
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Reece Long
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Typical Patient Journey
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