Hey Blueprint fam,
Most owners only talk to their best tech when something goes wrong.
A callback.
A late start.
A customer complaint.
Then one day he puts in his two weeks.
And you're shocked.
You shouldn't be.
Somebody else sat down with him first.
Another shop. A buddy starting his own thing. A recruiter.
They asked him where he wants to be in two years.
You never did.
Here's what that costs you.
You lose the guy your customers ask for by name.
You lose the guy who trains everyone else.
You're back to hiring in a hurry, paying more, and hoping.
And the rest of your crew watches him walk out the door.
The fix is simple.
Slow season gives you the time. Use it.
Sit down with each of your key guys.
One on one. Not on a job site.
Ask three questions:
What do you want to be doing two years from now?
What's one thing here that frustrates you?
What would make you want to stay?
Then shut up and listen.
Write it down.
Come back in 30 days with one thing you actually did about it.
That's not soft.
That's protecting your business.
How many of your guys have you had a real sit-down with this year?
Drop a number.
I'm right here with you.
Chris