26d • General discussion
Pro Tip
As a realtor in any transaction you are a part of, by the end of the transaction as everything plays out you can end the deal as one of the following three agents:
- The arrogant pain in the ass Agent
- The fly under the radar Agent (not memorably good or bad)
- The beacon of light to the deal Agent
This is mainly a reflection of you that the other agent will have. This may spill over to the buyer or seller on the other side of the table also, depending how the deal plays out. I would hope that even if you are working for your clients for the first time, that they will have been taken care of and think the world of you by the end of the transaction.
But in order to POTENTIALLY protect the lasting impression you leave on all the other people in the deal, I would suggest always keeping a small budget on-hand to smooth over any wrinkles that may arise. A nice little thank you gift card to the agent on the other side also goes a long way at the end of any deal, especially when it's not expected. I personally like to keep a cleaning budget on hand just in case the cleanliness of the handed over home is a bone of contention at the end of the deal, and people are butting heads. Remember even a "professional clean" may not meet some peoples standard. And that subjective nature is what a lot of agents lean on, "it was professionally cleaned, here is the receipt" and that is fine. legally all boxes are ticked and you can move on. But if you really want to make lives easier and be the shining start of any deal, you don't HAVE to but suggesting another clean or a small gift to smooth over and friction will always go a long way. Just covering that few hundred dollars can make a WORLD of difference to a potentially frustrated deal. Is it necessarily your responsibility, no. Will you get browny points for taking the lead and making something like this happen, yes. And the next time you work with that agent who's deal you are also smoothing over mind-you, they will make your life a lot easier (in theory), but my anecdotal experience with this is that it has a 99% future success rate!
This isn't making you a pushover, this isn't you buying friends. But this is you drawing a line in the sand, showing that you are making efforts to smooth over any situation which may arise that has made the transaction anything but smooth. Again, even the other sides clients will be thankful, and that's not a bad place to be sitting at the end of the day.
Remember, it's a small world. And an even smaller industry. The more positive news with your name tied to it floating around your town or city, the better!
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Pro Tip
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