Literally Predict Which Clients Are About to Churn

This one KPI changed everything for the agencies we work with.

It’s called a Client Health Score — and it’s now how they predict churn before it happens, fix the experience, and save the account before it’s too late.

💡 What’s a Health Score?

It’s a single number (0–100%) that shows how healthy a client is, based on actual delivery KPIs, not feelings.

Our partners assign real weights to real performance metrics.

For example, content agencies might track:

📈 Engagement rate on short-form
👥 New followers
📬 Leads generated
🌱 Community growth
💰 Revenue growth

Each of these is measured against benchmark expectations.

The result? A Health Score that gives the team immediate clarity:

Over 80%? Healthy
60–79%? Needs attention
Below 60%? At risk
Below 40%? Critical — intervene now

What’s wild is how many of our clients now spot churn before the client even says a word.

And they’re not guessing anymore. They’re using data to guide action, and it’s made a huge difference in retention and team accountability.

This is what allows you to be PROACTIVE and save clients rather than being REACTIVE and losing clients

Drop a comment on this post if you want to see what this system looks like in action and how you can copy the same thing in your agency too, save your clients before it's too late!

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