Here on Skool I've seen 2 extremes of this process:
- A super simple onboarding process with a welcome message and here are your next steps (introduce yourself to the group and have a look around the classroom)
2. A complex one where members have to go through a "Start Here" module with some videos explaining how everything works... and then they are invited to book a discovery call.
Which one do you prefer?
Do you still have the "Start Here" module with loads of information about how everything works in your community?
I had the Start Here module but not many had the time to go through. Now I ask new members what is their main struggle and invite them on a call to help them solve it.